Mystic Opal
Order Processing Time
All orders are dispatched from our warehouse in Sunshine Coast, Australia.
Orders placed before 09:00 PM (AEST) will be prepared and submitted for shipping the next morning.
Note: Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Rates
Australia
Orders under $100:
Standard Shipping – $9.99
Express Shipping – $14.99
Orders over $100:
Standard Shipping – Free
Express Shipping – $5.99
International
Orders under $150:
Standard Shipping – $19.99
Express Shipping – $29.99
Orders over $150:
Standard Shipping – Free
Express Shipping – $19.99
Estimated Delivery Time
Standard Shipping: 5–8 business days
Express Shipping: 1–4 business days
Please note: Delivery times are estimates only. Delays of up to 5 business days may occur due to factors beyond our control.
Tracking Your Order
All orders are 100% tracked.
You will receive an email with a tracking number and tracking link once your order has shipped.
Please allow 24–48 hours for tracking information to update.
Return & Exchange Policy
At Axio, we put our customers first and are committed to delivering high-quality products and a smooth shopping experience. However, if something isn’t right with your order, we’ll do our best to make it right.
How to Request a Return
If you wish to return an item, please contact us within 30 days of receiving your order at cs@axiocase.com.
If the item you received is defective or incorrect, please include clear photos and a brief explanation in your initial email.
Please do not return any item without contacting us first. Returns sent without prior notice or without a valid reason will not be eligible for a refund.
Return Conditions
- Items must be unused and in brand-new condition.
- All packaging and documentation must be included.
- Returns must be requested within 30 days of the shipping date.
- Mark the package clearly with "RETURNED ITEM" on the outside to avoid customs delays or misunderstandings.
Return Shipping
Shipping costs for returned items are the responsibility of the customer unless the item is faulty or the wrong product was sent.
Received a Faulty or Incorrect Item?
If you’ve received a defective or incorrect product, please submit a claim by emailing us at cs@axiocase.com. We’ll resolve the issue as quickly as possible.
Still Have Questions?
If you need more help or have any concerns, feel free to contact us anytime at cs@axiocase.com.
